AI Insights Dashboard

Actionable insights from customer support interactions

Average Response Time

1.2m

-48%

AI Resolution Rate

85%

+12%

Active Conversations

1,234

+3%

Knowledge Base Coverage

92%

+5%

AI-Generated Feature Recommendations

Dark Mode Support

high impact

High demand from users working late hours. Could reduce eye strain and improve accessibility.

145 mentions+28%
Sentiment80%

Bulk File Upload

medium impact

Users frequently request ability to upload multiple files at once. Current single file upload is causing friction.

89 mentions+12%
Sentiment60%

API Rate Limits Increase

high impact

Enterprise customers hitting current API limits. Potential revenue impact.

67 mentions+45%
Sentiment40%

Identified Pain Points

Authentication

high priority

Users experiencing issues with SSO integration

234 occurrences-12%

Performance

medium priority

Dashboard loading times exceed 3s on mobile

156 occurrences+8%

Documentation

low priority

Missing examples for webhook implementation

98 occurrences-5%